Thank you for shopping with NestLuma.

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with proof of purchase.

To start a return, please email us at hello@nestluma.store. If your return is approved, we will provide instructions on how and where to send your item. Items sent back without first contacting us will not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or if you receive the wrong item, contact us as soon as possible at hello@nestluma.store so we can review the issue and help resolve it.

Non-returnable items
We do not accept returns on:

• sale items
• gift cards
• personalized or custom items
• hazardous materials, flammable liquids, or gases

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges
We do not offer direct exchanges. If you would like a different item, please request a return for the original item first. Once the return is approved, you can place a new order separately.

Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be sent to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@nestluma.store.

Contact Us
For any return or refund questions, please contact us at:
hello@nestluma.store